Here are a few of the frequently asked questions. If you have any questions please send us an email at firstname.lastname@example.org
Q. Where do you ship from?
A. We ship from our partnered warehouses & factories located in US, Europe, China & Thailand. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.
Q. How long will it take for my items to arrive?
A. For US Domestic Shipping it usually takes between 2-5 Days. For International shipping it will take between 5-21 business days for all orders to arrive. Shipping times vary from product-to-product; based on demand and shipping location.
Q. How long will it take to receive a tracking number?
A. It will take usually between 2-5 business days.
Q. Where is you company located?
A. We have Offices in Both the US and Europe and we have supply warehouses in: Europe, USA, UK & China
Q. Which currency will I be charged in?
A. We processes all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.
Q. Will I receive a confirmation number when I place my order?
A. Yes, all customers will receive an order number after placing their orders.
Please contact us on email@example.com or via Facebook Messenger if you don't receive one within 24 hours.
Q. Who can I contact if I have a problem with my order?
A. All inquiries can be forwarded to firstname.lastname@example.org You can also contact us on Facebook Messenger for the fastest response to your inquiries.
Q. How can I pay?
A. We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and also Paypal
Q. Is Checkout on this site safe and secure?
A. As a Shopify-registered merchant, you can be absolutely sure that all purchases are delivered promptly and your personal data securely encrypted.
Q. If I enter my email address will you sell my information?
A. We do not sell our customers' information. Emails are strictly for follow-up and to send newsletters of our promotions and discounts should you wish to subscribe.
Q. Will I (the customer) have to pay customs?
A. This is the responsibility of the Customer but for most countries, you will not have to pay customs